Rug Cleaning Process

Bring Your Rug Back to Life

We designed our 7 step Rug Cleaning Process to ensure your rugs are given the expert treatment. Your rugs will go thorough a thorougher detox which will rejuvenate and restore their original beauty.

Also we don’t just take the dirt from the surface, we remove every last bit of soil from the entire rug, both sides.

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7 Steps to A Beautiful Rug

1. Identifying

Your rug is firstly measured, and tested for colour fastness. Then it will be inspected for any pre existing issues such as pile reversal, pet urine issues, and general damage. A report is made, photograph taken and attached to the client file.

Q. What will happen if when you inspect my rug you find you can not remove the stains?

A. We will always tell you up front what you can expect from our cleaning. If we find any areas of concern we will contact you straight away before any cleaning work is carried out. If you feel that you would prefer not to go ahead with the clean the rug will be stored until it is ready to be collected. There will be no charge for the initial inspection and/or test patch.

2. Dusting

Your rug will go through our automatic and efficient rug duster. It removes various types of dry dirt from the surface, such as: sand, dust, dandruff, and hair.

Q. I have watched your video and it looks like the machine works very well but does the beating machine damage the rug in any way?

A. Definitely not. Whilst the back of the rug is gently beaten the secret of the rug badger is that it also harnesses over 40,000 harmonic vibrations per minute. It is these vibrations that shake all the dry soil out from the rug without the need of heavy aggressive beating.

3. Immersive cleaning

After going through dusting, the rug is fully immersed in a Rug Wash Tub, which fully cleans it. All stains and fringes are pre-treated at this point.
During the cleaning process, all stains on any rugs are identified and individually treated. Time is spent on these and we do everything we can to improve or remove stains but unfortunately this is not always possible to achieve.

Q. Can every rug be washed like this and wont the colours rug if gets too wet?

A. We wash almost all of our rugs using our immersive cleaning methods. We can also clean using various other methods right the way from full immersion washing to completely dry cleaning. All rugs are tested for colour bleed and shrinkage prior going into our wash pits and it is this test that will determine the best method of cleaning.

4. Rapid moisture removal

Straight after your rug has been washed, it will be placed in our centrifuge machine. This fantastic machine will have your rug 95% dry within 8 minutes.

Q. Can every rug be washed like this and wont the colours rug if gets too wet?

5. Rug Grooming

Finally, your rug is placed on our finishing table. At this point we will brush, vacuum and roll up your rug so it is ready for its journey home.

Q. How do you know if the rug is completely dry before wrapping it?

A. We test all rugs with a Protimeter before removing from the drying room to ensure it is completely dry and safe to be stored if needed.

6. Detailing

The rug will then be closely inspected for any spots/stains which will be treated including any extra fringe detailing. Any additional treatments will then usually be applied at this point and then will once again return to the drying room for the final time.

Q. Don’t all the spot’s and stains come out in the was ?

A. Some spots and stains require extra treatment using specialised products. Attention to detail is very important to us which is why we have this additional inspection.

7. Returning Home

When we call or text to arrange a day to return your rug, at this stage you can tell us whether you’d like your rug to be packed up in our storage tubes or our popular eco tape.

Q. Can I still have the stain guard applied even if I decide to have it after it passed this step or is it too late?

A. We can apply any of the additional extra treatments even if you decide after we have wrapped it ready to be returned, it will just take an extra day or so before it will be ready again.

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